At Strenova, we want every order to reach you in the condition you expect. Since our products are consumable nutraceutical products, we follow strict safety and quality guidelines.

If there is an issue with your order, our team will review the concern and provide support as per this policy.

Order Cancellation

You may request cancellation within 24 hours of placing your order, provided the order has not already been processed or dispatched.

Once an order has been processed or handed over to our delivery partner, it cannot be cancelled.

To request cancellation, please email us at:

support@strenova.in

Please include:

• Order number
• Registered contact details
• Reason for cancellation

Our team will review the request and assist you accordingly.

No Returns or Exchanges

Strenova products are consumable nutraceutical products. For safety, hygiene and product integrity reasons, we do not offer returns or exchanges after delivery.

Returns or exchanges will not be accepted for:

• Change of mind
• Product preference changes
• Opened or used products
• Partially consumed products
• Products without original seal or packaging
• Products damaged due to improper storage or handling after delivery

Replacement Policy

A replacement request may be considered in the following situations:

• Damaged product received
• Wrong product delivered
• Expired product received
• Missing item from the order
• Genuine product quality concern

All replacement requests are subject to verification by the Strenova support team.

Damaged, Wrong, Expired or Missing Products

If you receive a damaged, wrong, expired or incomplete order, please contact us within 24 hours of delivery.

Email:

support@strenova.in

Please share:

• Order number
• Clear images of the product
• Clear images of outer packaging
• Unboxing video (if available)
• Brief description of the issue

After verification and approval, Strenova will arrange a replacement of the eligible product.

Product Quality Concerns

If you experience a genuine quality concern with a Strenova product, please contact us within 7 days of delivery.

Please provide:

• Order details
• Product images
• Batch number (if required)
• Manufacturing details mentioned on the product
• Detailed explanation of the concern

Our team may request additional information to properly review the issue.

If approved, Strenova will arrange a replacement based on the assessment.

Products Not Eligible for Replacement

Replacement requests will generally not be accepted when:

• The product has been opened or consumed without a genuine quality concern
• The product was damaged after delivery due to improper handling
• The seal, label or packaging has been removed or altered
• The request is raised after the applicable reporting period
• Required proof is not provided

Refunds

Strenova does not provide refunds for standard orders or change-of-mind requests.

In exceptional cases where replacement cannot be provided or where Strenova approves a refund as the resolution, the refund will be processed to the original payment method used during purchase.

Approved refunds are generally initiated within:

7–10 working days

The actual time taken for the amount to reflect may vary depending on your bank, card issuer or payment provider.

Orders Cancelled by Strenova

Strenova may cancel an order due to reasons including:

• Product unavailability
• Technical errors
• Payment verification issues
• Suspected fraudulent activity
• Operational limitations

If a prepaid order is cancelled by Strenova, the eligible amount paid will be refunded to the original payment method.

How to Raise a Request

For cancellation, replacement or order-related concerns, contact:

support@strenova.in

Please include your order number in the email.

Our team will review your request and may ask for additional information before approving a replacement or resolution.