Privacy & Cookies Policy

At Strenova, we respect your privacy and want you to understand how your information is collected, used and protected when you visit our website, shop with us or interact with the brand.

This Privacy & Cookies Policy applies to the Strenova website, online store and related digital interactions operated by Strenova.

By using our website or providing information to us, you acknowledge the practices described in this Policy. Where consent is required, we will request it through the appropriate website, checkout, communication or cookie mechanisms.

1. Information We Collect

The information we collect depends on how you interact with Strenova.

Information You Provide

When you place an order, create an account, contact us or subscribe to communications, we may collect information such as:

Name
Email address
Mobile number
Billing and shipping address
Order and purchase information
Account information
Customer support enquiries
Information you voluntarily provide through forms, reviews, surveys or other interactions

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring pages or links
Website interactions
Cookie and similar technology identifiers

This information helps us understand how the website is being used and improve the experience for visitors.

2. How We Use Your Information

We may use information collected through Strenova to:

Process and fulfil orders
Arrange shipping and delivery
Process returns, refunds or cancellations
Manage customer accounts
Respond to customer support enquiries
Send order and service-related updates
Improve our website, products and customer experience
Understand website traffic and usage
Detect or prevent fraud, misuse or security issues
Comply with applicable legal or regulatory requirements
Send marketing communications where you have opted in or where otherwise permitted by law

We aim to collect and use only the information reasonably necessary for these purposes.

3. Payments

Payments made through the Strenova website may be processed through third-party payment service providers including:

Razorpay, Shopify Payments, Cashfree, PayU and PhonePe.

Depending on the payment option selected, your payment information may be entered directly into and processed through the systems of the relevant payment provider.

Strenova may receive transaction confirmation and other limited information necessary to confirm payment, process an order, issue a refund or resolve a payment-related query.

Payment service providers handle information according to their own terms, privacy policies and security practices.

4. Cookies & Similar Technologies

Strenova uses cookies and similar technologies to help the website work properly, understand how visitors use the site and improve the overall shopping experience.

Cookies are small data files stored on your browser or device.

The cookies used on our website may include:

Essential Cookies

These help core website functions operate, such as:

Shopping cart
Checkout
Account login
Security
Session management

Disabling essential cookies may affect how parts of the website work.

Analytics & Performance Cookies

We use tools such as Google Analytics to understand website traffic, visitor behaviour and performance.

This may help us understand which pages are visited, how visitors move through the website and where the experience can be improved.

Advertising & Marketing Cookies

We may use technologies such as Meta Pixel and similar advertising tools to measure campaign performance and understand how people interact with Strenova after seeing our advertising.

These technologies may also be used to help deliver more relevant advertising where permitted.

Functional Cookies

Certain cookies may remember preferences or settings to make future visits easier.

You can manage cookies through your browser settings and, where available, through the cookie controls provided on the Strenova website.

Blocking certain cookies may affect some website functionality.

5. Marketing Communications

If you choose to receive updates from Strenova, we may communicate with you through:

These communications may include product updates, launches, offers, educational content or other Strenova news.

You can opt out of promotional communications at any time by using the unsubscribe or opt-out method provided in the communication or by contacting:

support@strenova.in

Opting out of marketing does not prevent us from sending important transactional messages relating to an order, payment, delivery, refund or customer service request.

6. How We Share Information

We may share information with trusted service providers where reasonably necessary to operate the Strenova website and fulfil our services.

These may include:

Payment processors
Courier and logistics partners
Website and e-commerce service providers
Hosting and technology providers
Customer support providers
Analytics providers
Advertising and marketing platforms
Email, SMS and WhatsApp communication providers
Fraud prevention or security providers
Professional advisers where required

These service providers may receive only the information necessary to perform their respective functions.

We may also disclose information where required by applicable law, regulation, court order or lawful request from a government or regulatory authority.

7. Google Analytics & Meta Pixel

Strenova uses Google Analytics and Meta Pixel to understand website activity and measure the effectiveness of digital marketing.

Depending on your browser settings and cookie choices, these services may collect information including:

Device and browser information
IP-related information
Website visits and page interactions
Referral information
Advertising interactions
Cookie or similar technology identifiers

These third-party services process information according to their own privacy policies and technologies.

8. Data Security

We take reasonable administrative, organisational and technical measures to protect information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission, website or digital storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions such as protecting passwords, account credentials and devices used to access the website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.

Retention periods may therefore vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable law.

10. Your Choices & Privacy Requests

You may contact Strenova regarding the personal information associated with your interactions with us.

Where applicable and subject to legal requirements, you may request that we:

Provide information about personal data associated with you
Correct inaccurate or incomplete information
Update your personal information
Delete information that is no longer required
Address a concern regarding how information has been used
Withdraw consent for a processing activity that relies on consent
Stop sending promotional communications

Requests can be sent to:

support@strenova.in

We may need to verify your identity before completing certain requests.

Some information may need to be retained where required for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.

11. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent using the available website controls, communication opt-out tools or by emailing:

support@strenova.in

Withdrawal of consent will apply to future processing and may affect our ability to provide a service where the information is necessary for that service.

12. Third-Party Websites & Services

The Strenova website may contain links to third-party websites, social media platforms, payment providers or other external services.

Strenova does not control the privacy practices of these third parties.

When you leave the Strenova website or interact directly with a third-party service, their own privacy policy and terms will apply.

We encourage users to review those policies before providing personal information.

13. International Processing

Some technology, analytics, advertising, payment or other service providers used by Strenova may process or store information using systems located outside India.

Where this occurs, we will seek to use service providers and arrangements that handle information in accordance with applicable data-protection requirements.

14. Children’s Privacy

Strenova products are nutraceutical products intended for adults, and our online store is primarily intended for adult users.

We do not knowingly seek to collect personal information from persons under the age of 18 for the purpose of purchasing Strenova products.

If we become aware that personal information relating to a minor has been submitted inappropriately, we may take reasonable steps to remove it where required.

15. Business Changes

If Strenova undergoes a restructuring, merger, acquisition, sale of business or transfer of assets, information connected with the business may form part of that transaction.

Any handling of such information will remain subject to applicable privacy and data-protection requirements.

16. Legal Requirements

We may collect, retain, use or disclose information where reasonably necessary to:

Comply with applicable law
Respond to lawful government or regulatory requests
Protect Strenova's legal rights
Prevent fraud or misuse
Protect customers, users or others
Investigate suspected violations of our policies or terms

17. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect:

Changes to our website or services
New technologies or service providers
Changes in business practices
Changes in applicable laws or regulatory requirements

The revised version will be posted on this page with an updated Last Updated date.

Where a change materially affects how personal information is handled, we may provide an additional notice where appropriate.

18. Contact Us

If you have questions, concerns or requests relating to privacy, cookies or your personal information, contact us at:

support@strenova.in

We will review your request and respond in accordance with applicable requirements.